Complaints

Should you notice that your product is faulty in any way, please reach out to us at contact@lolobaby.eu. We’re fully committed to satisfying our customers’ needs, so in order to facilitate the product complaint process, please use the form below. We promise to handle your complaint as soon as we get your notification.

Please send the product under complaint to the following address along with the complaint form:

Lolobaby
ul. Rynek Kościuszki 8/1
15-426 Białystok

Make sure that the returned product is safely packed.

If your complaint gets approved, we will return your payment together with shipping costs within 14 days of complaint approval. The refund will be made using the same payment method as the one you selected to purchase the product in our Online Store.